Contact Us

Questions about a product, an order or your home? Start a conversation with yunlamp.

Share your question and the details that will help us understand it. For an existing purchase, include your order number and checkout email.

Get in Touch

Contact the yunlamp Team

Email Support

Orders, product questions, returns and general enquiries.

service@yunlamp.com

Telephone

Our business telephone number.

+86 13632987592

Order Assistance

Have your order number and checkout email ready.

Write to our team

Before You Write

When should I expect my order?

Preparation takes 2–4 business days. Estimated US transit is 10–15 business days after dispatch. The flat shipping charge is $5.99 USD per order. Read our Shipping Policy for details.

How do I request a return?

Contact us within 30 days of delivery for an eligible unused item. We will review your request and provide instructions. Approved refunds are processed within 10 business days after the return is received and inspected. See our Return & Refund Policy.

Where can I find product care information?

Check the individual product listing and any instructions supplied with the item. If a detail is not listed, ask us before using a cleaning method or placing an item in contact with food, heat or water.

Can I change my delivery address?

Email us as soon as possible. We will check whether the order can still be changed; amendments are not guaranteed after preparation or dispatch.

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