Return & Refund Policy
Company Information & Enquiries
For assistance with an order, a policy question or a privacy request, use the contact details for our store operator below.
A clear process for requesting a return and understanding what happens next.
You have 30 days from delivery to request a return of an eligible yunlamp item. Contact service@yunlamp.com within that period with your order number and the item you wish to return.
- Items should be unused and in their original condition.
- Include original packaging and tags where supplied.
- Keep your order confirmation or other proof of purchase.
Please contact us before sending anything back. We will review the request and provide the return instructions and destination for an approved return. Return shipping arrangements and any applicable costs will be explained as part of that process.
The company address on this page identifies our business; it is not an instruction to send a parcel there. Use the return address supplied for your specific request.
Inspect your delivery when it arrives. If something is damaged, faulty or not what you ordered, email us with the order number, a description of the problem and photographs where useful. We will review the circumstances and explain the available resolution.
Products that have been used, altered, damaged after delivery or returned without the supplied parts may not meet the standard return conditions. If you are unsure, describe the item’s condition before posting it.
Any product-specific restriction should be stated before purchase. Nothing in this policy removes rights you may have for defective or misdescribed goods under applicable law.
Contact us if you would prefer another product. We will explain whether to return the original item and place a separate order. A replacement purchase is subject to the price and availability shown when you order.
After an approved return is received and inspected, we will tell you the refund outcome. Approved refunds are processed to the original payment method within 10 business days. Your bank or payment provider may require additional time to display the credit.
If that processing period has passed and you have not received an update, contact service@yunlamp.com with your order number. We will help trace the refund.
The 30-day store return policy operates alongside any mandatory cancellation, return or refund rights that apply to your purchase. Where mandatory law gives you additional protection, it continues to apply.