FAQ
yunlamp
Find practical answers about yunlamp home goods, the business behind the store, and the steps for delivery, returns and customer support.
Company Information
Frequently Asked Questions
The answers below use the same delivery and return terms as the store’s policy pages. If your question concerns a particular purchase, contact us with its order number.
What can I find at yunlamp?
yunlamp brings together home accents and practical organisers, including bookends, vases, trays, bedside storage and table textiles. Browse the product listings to compare each piece with the space you have in mind.
Which company runs this store?
The yunlamp website is operated by Guangzhou Xinchao Internet Technology Co., Ltd. The operator’s address and contact details appear in the company information above.
How do I reach the support team?
Email service@yunlamp.com, use our contact page, or call +86 13632987592. For an order enquiry, include the order number and email used at checkout. Do not send passwords or full card details.
When will my order arrive, and what is the shipping charge?
Order preparation takes 2–4 business days. Once dispatched, US delivery is estimated at 10–15 business days. Shipping is a flat $5.99 USD per order. Transit estimates are separate from preparation time and may be affected by carrier or customs delays. See the Shipping Policy; ask us for an estimate before ordering to another destination.
What should I do if I want to return an item?
Request an eligible return within 30 days of delivery by emailing us with the order number and item details. Items should be unused and in their original condition, with supplied packaging and tags. Wait for the return instructions and destination before posting anything. The Return & Refund Policy explains the process.
When is an approved refund processed?
After an approved return is received and inspected, we will communicate the refund decision. Approved refunds are processed to the original payment method within 10 business days. A bank or payment provider may need additional time to show the credit. Contact us if that processing period passes without an update.
How do I report a damaged or incorrect delivery?
Keep the packaging and contact us with your order number, a description and photographs of the issue where useful. We will review the circumstances and explain the available next steps.
Where can I read about personal information and privacy choices?
Our Privacy Policy explains how information is used for store operations and other described purposes, including marketing where applicable. Visit Your Privacy Choices for the route to Shopify’s real advertising opt-out controls.
Telephone: +86 13632987592