Shipping Policy
Company Information & Enquiries
For assistance with an order, a policy question or a privacy request, use the contact details for our store operator below.
From order preparation to delivery, here is how your yunlamp purchase makes its way to you.
A Clear Route From Checkout to Delivery
Your delivery has two stages: preparing the order and moving the parcel to your address. The timing below separates those stages so you can plan with a clearer view.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–15 business days after dispatch |
Business days exclude weekends and public holidays. For another destination, contact us for an estimate before ordering.
Allow 2–4 business days for us to prepare your order before dispatch. The preparation period is separate from the estimated transit time. Business days do not include weekends or public holidays.
We use the delivery details entered at checkout. Please check your address, apartment number and contact information before submitting your order.
A flat shipping charge of $5.99 USD applies per order. Review your order summary for the shipping charge and any applicable taxes before payment.
Available destinations are shown at checkout. For destinations outside the United States, contact service@yunlamp.com before ordering if you need a delivery estimate. We do not apply the US transit estimate to other destinations.
After dispatch, delivery to the United States is estimated to take 10–15 business days. These are estimates rather than a guaranteed arrival date. Carrier routing, customs checks, weather and local disruptions can affect transit.
If your parcel has not arrived within its expected delivery period, send us your order number so we can review its progress.
Shipment details and a tracking link will be sent to the email address used for your order when available. Tracking scans may not appear immediately after a shipping label is created. Check the carrier link for the latest recorded movement.
Contact service@yunlamp.com as soon as you notice an address error or wish to cancel. We will check the order’s current status; a change cannot be guaranteed once preparation or dispatch has progressed.
For cross-border deliveries, customs procedures and any applicable import charges depend on the destination. Review any duties or taxes disclosed at checkout and contact us if you need clarification before purchasing.
For a parcel marked delivered but not found, first check the delivery address and any safe-place or building reception details. Then contact us with the order number and tracking information.
If an item arrives damaged or differs from your order, retain the packaging and send a description and photographs to service@yunlamp.com. We will review the issue and arrange the appropriate next steps. See our Return & Refund Policy for returns and refunds.
Questions about your delivery? Contact service@yunlamp.com with your order number.